I bought a $600 office chair 18 months ago.One arm rest has worn so much that the covering fake leather and underlying foam is falling off in chunks.
Phoned to buy a replacement. No problem: $40 and delivered to my office EXCEPT that there were no new screws and the old screws were too big. Took the new arm pieces to the originating store (South Keys in Ottawa) and was told by manager Kevin that all replacements are 'generic' and may not fit original equipment! My problem now.
Look elsewhere for better quality and follow up customer service.I'll find new screws when I have time to get to a hardware store and they will cost maybe a buck.